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Before signing, the officer explained the monthly installment, total repayment amount, and late-payment charges in writing. I received a stamped agreement copy and the disbursed amount matched exactly.
Application was handled face-to-face at the Batu Caves office. Documents were checked one by one, terms were explained in plain language, and disbursement was made after final approval.
I requested an early settlement quotation after several months. The recalculation was shown clearly and the payable balance was confirmed with a proper settlement statement.
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